Create interactive surveys with 2-5 multiple choice options to gather customer feedback effectively.
Collect real-time customer feedback and NPS scores directly through Viber Business Messages.
Track survey responses and analyze customer satisfaction data through our comprehensive analytics dashboard.
Simple API integration with comprehensive documentation and code examples for both RESTful and Cascade APIs.
Enterprise-grade security with end-to-end encryption and reliable message delivery for sensitive survey data.
Instant survey delivery and real-time response collection with high-speed processing and minimal latency.
Enable fast replies, guidance, and feedback in one place
Automate decision-making processes with predefined options that enable customers to tap instead of type responses
Simplify CX and offer clear and actionable choices
Send survey messages directly through Viber Business Messages using our RESTful API.
{
"messages": [
{
"from": "ALPHANAME",
"to": "380936670003",
"type": "viber_survey",
"text": "Тестовое сообщение",
"ttl": 30,
"messageData": {
"survey": {
"options": [
"option1 text",
"option2 text",
"option3 text",
"option4 text",
"option5 text"
]
}
}
}
]
}Tired of managing multiple APIs for sending messages to different platforms? Say goodbye to hassle and inefficiency with our revolutionary Cascade API. Designed to optimize your communication processes, our Cascade API seamlessly integrates with Telegram Bot, Viber Bot, Viber Business Messages, and SMS, ensuring unprecedented efficiency and reducing system load.
Our Cascade API is designed to maximize efficiency. Instead of sending multiple requests to different APIs, you can now send one request. This consolidated approach reduces time and effort required for communication across various platforms.
Our Cascade API is built on reliable infrastructure, ensuring dependability. We understand that your communications are critically important, so we ensure their delivery to intended recipients without failures.
Integration of our Cascade API into your existing system is extremely simple. Thanks to detailed documentation and specialized support, you can start working very quickly.
At this moment we not only send this request to the Viber bot, but if your client is not subscribed to the Viber bot, we deliver the survey via phone number to your client through Viber Business Messages + create a feedback and NPS survey in the indexbat.com service + collect all responses that you can receive in bulk via API request.
Introduce customers to new products and collections through interactive messages
Confirm order placement and provide immediate feedback
Send confirmation details and digital receipts for customer records
Offer flexible delivery scheduling options through interactive lists
Gather customer satisfaction and experience feedback
Limit options to 3-5 choices for better user experience
Use emojis to make options more engaging and easier to scan
Make options easy to comprehend with clear, concise text
Give users clear guidance on what to expect from each option
Tailor your message content to your specific customer base
Continuously optimize based on user engagement and feedback
Our transparent pricing model ensures you know exactly what you pay for each survey message. Rates vary by country and message type to provide the best value for your business needs.
Standard survey messages sent within the same country. These include customer feedback surveys, NPS polls, and market research questionnaires.
Survey messages sent to recipients in different countries. Higher rates apply due to cross-border delivery costs and international carrier fees.
Country | Transactional message | International message rate |
|---|---|---|
| Armenia | 0.0035 € | 0.0575 € |
| Bangladesh | 0.0012 € | 0.0886 € |
| Bosnia and Herzegovina | 0.0046 € | 0.0184 € |
| Bulgaria | 0.0207 € | 0.0345 € |
| Croatia | 0.0058 € | 0.0230 € |
| Cyprus | 0.0058 € | 0.0086 € |
| Georgia | 0.0023 € | 0.0403 € |
| Germany | 0.0115 € | 0.0247 € |
| Greece | 0.0104 € | 0.0219 € |
| Hungary | 0.0058 € | 0.0173 € |
| Iraq | 0.0040 € | 0.0897 € |
| Lithuania | 0.0046 € | 0.0115 € |
| Moldova | 0.0104 € | 0.0150 € |
| Montenegro | 0.0035 € | 0.0276 € |
| Nepal | 0.0008 € | 0.0667 € |