Privacy Policy

We at SMSBAT, LLC. and its affiliates ("SMSBAT", "we", "us", "our") respect your privacy. This Privacy Policy explains our practices regarding the collection, use, and disclosure of your information when you use our web platform, Bots Constructor, Omnichannel APIs, and the SMSBAT Mobile App (collectively, the "Service").

1. Information We Collect

1.1 Information You Provide to Us

When you register for an account, subscribe to our Service, or contact our support, we collect personally identifiable information such as your name, company name, email address, phone number, and billing information. When using our Bots Constructor, you may also provide configuration data, scripts, and flow logic.

1.2 Mobile App Specific Data (Google Play & App Store Compliance)

If you use the SMSBAT Omnichannel Mobile App, we may request access to the following device data to provide core chat functionality:

• Contacts List (Read): To allow you to sync your device contacts with the SMSBAT CRM and initiate chats easily. We securely transmit this data via HTTPS. We do not sell or share your contact list with third parties.
• Camera and Photo Library (Media): To enable you to capture photos/videos or attach media from your gallery directly into customer support chats. We only access media you explicitly select.
• Microphone: To allow you to record and send voice messages within chats.
• Push Notifications: To alert you of incoming messages from customers across Viber, Telegram, or Meta channels. You can manage these permissions in your OS settings.

1.3 Automatically Collected Information

When navigating our website or using our API, we collect standard log data including your IP address, browser type, operating system, and session durations (e.g., via Google Analytics) to ensure platform stability and security.

2. SMSBAT as a Data Processor

For the provisions of our conversational and omnichannel services, SMSBAT acts as a Data Processor on behalf of our clients (the Data Controllers). If you are an end-user chatting with a bot or live agent powered by SMSBAT (via Rakuten Viber, Meta, Telegram, or Webchat), we process your messages, phone number, and metadata strictly under the instructions of our client.

3. How We Use the Information

We use the collected information for the following purposes:

• To provide, operate, and maintain the SMSBAT Platform and Mobile App.
• To process omnichannel message routing between integrated platforms (e.g., Rakuten Viber, Telegram, Meta).
• To process billing transactions and provide customer support.
• To enforce our Terms of Service and prevent fraudulent activities or unauthorized access (e.g., abuse of the API).

4. Sharing Information with Third Parties

We do not sell your personal data. We may share information with:

• Service Providers: Cloud hosting (e.g., AWS, Cloudflare), payment processors, and analytics providers under strict confidentiality agreements.
• Integrated Platforms: By using our integrations, messaging data must naturally traverse the networks of our partners (e.g., Rakuten Viber, Meta) subject to their respective privacy policies.
• Legal Compliance: When required by law, subpoena, or to protect the safety and rights of SMSBAT, our users, or the public.

5. Data Retention & Security

We implement industry-standard encryption (TLS/SSL) for data in transit and encryption for data at rest. We retain account data as long as your account is active. Message history processed on behalf of our clients is retained according to the configuration and retention policies set by the client within their workspace.

6. Your Rights (GDPR & CCPA)

Depending on your jurisdiction, you may have the right to request access to, correction of, or deletion of your personal data. You may also have the right to restrict processing or request data portability. To exercise these rights as an SMSBAT account holder, please contact us. If you are an end-user of one of our clients, please direct your request to the respective client.

7. International Data Transfers

We may store and process data in the European Union, the United States, or other operational regions. We ensure that our infrastructure providers offer adequate data protection mechanisms, such as Standard Contractual Clauses (SCCs).

8. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our app features or regulatory requirements (e.g., App Store policy updates). We will notify you of any material changes by posting the new policy on this page with an updated "Effective Date."